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Shop Policies - Wholesale

Payment Policy:

I will not begin working on your order until I receive payment. If you need to cancel your order, please contact me within 24 hours.

Shipping Policy:

The current fabrication time for wholesale orders is 10 business days. Business days are Monday through Friday, weekends excluded.

Unless otherwise requested, the default shipping method for wholesale orders sent within the United States is Priority Mail (1-3 day) via USPS. A tracking number is included for all US orders. Shipping price quotes for international orders will be provided on a case-by-case basis and will depend on the package weight as well as the destination.

Wholesale Jewelry Return Policy:

Returns are accepted within 7 days after delivery for unopened items - you must send the return back within 14 days. All returns must have prior authorization before being sent back to me. The return will not be accepted if the seal on the bag is broken. A refund will be issued after I receive the order back in the same condition that it was sent. You are responsible for the return shipping costs, unless the order arrived damaged or incorrectly fulfilled – a tracking number must be included. Returns are not accepted for custom items. All jewelry in this shop is made to order, shipping costs are nonrefundable.

Incorrect Addresses:

Before completing checkout, please ensure your mailing address is correct. I am not responsible for any extra shipping costs if the address you supply is incorrect.

Shipping Damages:

If your order arrives damaged, please send me a picture immediately upon arrival - include both the broken item(s) and the packaging in the photo. I will replace your jewelry at no cost to you - please allow up to the standard fabrication time (10 business days, Mon-Fri) for a replacement to be made and shipped out.

Undelivered Packages:

If your order is non-deliverable and marked return to sender I will attempt to contact you immediately after I receive it back so that we can discuss how you would like to proceed. Please note that shipping costs are nonrefundable - if a refund is decided upon I will refund the cost of the order only.

Alternatively, I would be happy to resend the package using an updated, correct address after receiving payment for the additional shipping costs.

Refused packages:

Unopened packages that are refused and marked return to sender will be refunded, minus the shipping costs, once the package safely makes it back to me.

International Buyers:

I am delighted to ship internationally to many locations! Please be familiar with your own country's customs duties, VAT, delivery fees, or taxes, as these are your responsibility to pay. On average, international packages take 3-6 weeks to arrive, although some may take longer - I do not consider international shipments lost until 8 full weeks have passed from the date I shipped the package. If your package is returned to me because it was unclaimed, and you would like it reshipped, you are responsible for the additional shipping costs.

Important: You are responsible for any additional customs fees, import duties and taxes for your country. If you do not wish to pay the additional costs, you may refuse the unopened package and it will be returned to me. A refused package can take up to 8 weeks to make it back to the United States. A refund will be issued as soon as I have received the package back - all jewelry in this shop is made to order, shipping costs are nonrefundable for refused packages.

 

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