If your item was damaged during transit, then I'm more than happy to make it right! Should your item(s) arrive broken or damaged in any way, please send me a picture immediately upon arrival - include both the item and the packaging in the photo. I will replace your jewelry at no cost to you - please allow up to the standard fabrication time (7 business days, M-F) for a replacement to be made and shipped out.
For the safety of all my customers, returns are not accepted on piercing jewelry. This is a standard policy in the body jewelry industry that protects the health of the consumer. I only sell completely new, unworn pieces. Custom orders are not returnable. All jewelry in this shop is made to order, shipping costs are nonrefundable.
I want you to love your new jewelry just as much as I love making it, so please get in touch and ask all questions about sizing prior to purchasing if you are unsure what size will fit you.
If you have ordered the wrong size, I'm happy to send you a 15% off coupon should you decide to reorder the correct size.